Refund policy
RETURN & REPLACEMENT POLICY
THE BIBLE IN PIXELS
1. General Information
This policy governs the conditions applicable to the purchase of the product THE BIBLE IN PIXELS, marketed through the website:
The website is owned and operated by ETERNAL BOOKS, a company operating from Spain.
Sole contact email:
hello@thebibleinpixels.com
All copies are produced under a Print on Demand (POD) model, meaning each book is individually manufactured only after the order has been confirmed and payment has been successfully processed.
2. Non-Returnable Products
In accordance with applicable regulations concerning goods made to the consumer’s specifications or clearly personalized goods, all products are non-returnable once the order has been confirmed.
Due to the Print on Demand production process, we do not accept:
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Returns
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Order cancellations
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Refund requests
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Exchanges
This includes, without limitation:
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Change of mind after purchase
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Errors in shipping information provided by the customer
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Personal preferences after ordering
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Delivery delays outside of our control
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Refusal to accept delivery
By completing a purchase, the customer expressly acknowledges and agrees to these conditions.
3. Exceptions: Damaged or Defective Products
A replacement will be issued at no additional cost to the customer exclusively in the following cases:
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The book arrives physically damaged
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The product contains printing or manufacturing defects
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The received item does not match the confirmed order
Refunds will not be issued under any circumstances. The sole remedy available is replacement of the defective item, subject to verification.
We reserve the right to request supporting evidence before approving any replacement.
4. Time Limit to Report Issues
Any claim regarding damage, defects, or incorrect items must be reported within 7 calendar days from the date of delivery.
Claims submitted after this period may not be accepted.
5. Claim Procedure
To request a replacement, the customer must contact:
The email must include:
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Order number
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Clear photographs of the damage or defect
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A brief description of the issue
Incomplete claims may delay processing.
Once the information has been reviewed and validated, further instructions will be provided.
6. Right of Withdrawal (European Union Customers)
Pursuant to Article 16(c) of Directive 2011/83/EU on Consumer Rights, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized goods.
Since all copies of THE BIBLE IN PIXELS are printed on demand after purchase confirmation, the right of withdrawal is not applicable.
For customers located outside the European Union, local consumer laws may apply; however, given the custom production nature of the product, returns and refunds remain excluded except as expressly stated in Section 3.
7. Contact
For any questions regarding this policy, please contact:
Si quieres, en el siguiente paso puedo:
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Ajustarla específicamente para blindaje contra chargebacks en Shopify Payments / Stripe.
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Crear la versión optimizada para añadir directamente en Shopify (formato HTML).
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Adaptarla también para incluir cláusula de limitación de responsabilidad y fuerza mayor.
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O continuar con la siguiente política.
Perfecto. Este dato es muy importante jurídicamente.
Cuando vendes worldwide (EE. UU., México, Perú, Colombia, Centroamérica, UE, etc.) bajo modelo Print on Demand, la política debe:
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Ser globalmente aplicable.
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No limitarse solo a normativa UE.
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Incluir cláusula de jurisdicción.
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Incluir cláusula de limitación de responsabilidad.
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Incluir aclaración sobre leyes locales obligatorias.
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Estar alineada con estándares de Shopify, Stripe y FTC (EE. UU.).
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Reducir riesgo de chargebacks internacionales.
Voy a entregarte la versión corregida y jurídicamente fortalecida, válida para ventas internacionales, manteniendo coherencia con empresa en España.
RETURN & REPLACEMENT POLICY
THE BIBLE IN PIXELS
1. General Information
This policy governs the terms and conditions applicable to purchases of THE BIBLE IN PIXELS, offered worldwide through:
The website is owned and operated by ETERNAL BOOKS, a company operating from Spain.
Sole contact email:
hello@thebibleinpixels.com
All products are manufactured under a Print on Demand (POD) model. Each book is individually produced only after an order has been confirmed and payment has been successfully processed.
By placing an order, customers acknowledge and agree to this production method and the conditions outlined in this policy.
2. No Returns, No Cancellations, No Refunds
Due to the custom-made and print-on-demand nature of the product, all sales are final.
We do not accept:
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Returns
-
Order cancellations after confirmation
-
Refund requests
-
Exchanges
This includes, without limitation:
-
Change of mind
-
Incorrect shipping information provided by the customer
-
Personal preference
-
Pricing changes after purchase
-
Shipping delays caused by carriers, customs, or force majeure events
-
Refusal to accept delivery
By completing a purchase, the customer expressly agrees that the order cannot be canceled or refunded once production has begun.
3. Damaged, Defective, or Incorrect Items
A replacement will be issued at no additional cost only in the following circumstances:
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The product arrives physically damaged
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There is a verified manufacturing or printing defect
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The wrong item was shipped
Refunds are not offered. The exclusive remedy available is replacement of the defective item, subject to verification.
We reserve the right to:
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Request photographic evidence
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Request destruction of the defective item
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Deny claims that lack sufficient proof
4. Timeframe for Claims
All claims must be submitted within 7 calendar days of confirmed delivery.
Claims submitted after this period may be denied.
Failure to provide required documentation may result in rejection of the claim.
5. Claim Procedure
To initiate a claim, customers must contact:
The message must include:
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Order number
-
Clear photographs of the issue
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A brief written explanation
Incomplete submissions may delay or invalidate the claim.
6. International Sales & Consumer Rights
THE BIBLE IN PIXELS is sold worldwide, including but not limited to:
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United States
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European Union
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Mexico
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Peru
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Colombia
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Central America
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Other international territories
Due to the Print on Demand nature of the product, it qualifies as a custom-made good. As such, return and withdrawal rights may not apply in many jurisdictions.
Where mandatory local consumer protection laws apply and cannot legally be excluded, those rights remain unaffected. However, to the maximum extent permitted by applicable law, returns and refunds are excluded except as expressly provided in Section 3.
Customers are responsible for understanding the import regulations and consumer laws applicable in their country.
7. Limitation of Liability
To the fullest extent permitted by applicable law:
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ETERNAL BOOKS shall not be liable for indirect, incidental, or consequential damages.
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Liability is limited to the purchase price of the product.
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We are not responsible for customs delays, import taxes, duties, or carrier-related issues once the order has been shipped.
8. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of Spain, without regard to conflict of law principles.
However, mandatory consumer protection provisions of the customer’s country of residence may apply where required by law.
9. Contact
For any questions regarding this policy: